{"id":1562,"date":"2020-11-24T10:14:19","date_gmt":"2020-11-24T15:14:19","guid":{"rendered":"https:\/\/projetbiblius.ca\/formulaire-de-problemes-techniques\/"},"modified":"2022-08-12T08:53:03","modified_gmt":"2022-08-12T12:53:03","slug":"technical-problem-form","status":"publish","type":"page","link":"https:\/\/projetbiblius.ca\/en\/technical-problem-form\/","title":{"rendered":"Technical problem form"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1562\" class=\"elementor elementor-1562 elementor-1048\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9e11456 elementor-section-stretched header-section elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9e11456\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;581a254&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2fb4681\" data-id=\"2fb4681\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d783a5 white-text elementor-widget elementor-widget-text-editor\" data-id=\"9d783a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><strong>Technical issue reporting form<\/strong><\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9c899ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9c899ce\" data-element_type=\"section\" data-e-type=\"section\" 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class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c43edbd row-padding elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c43edbd\" data-element_type=\"section\" data-e-type=\"section\" 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class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-928e997\" data-id=\"928e997\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9113017 orange-text elementor-widget elementor-widget-text-editor\" data-id=\"9113017\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Technical issue?<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eedab24 elementor-widget elementor-widget-text-editor\" data-id=\"eedab24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>BEFORE COMPLETING THIS FORM<\/p><p>Please read the <a href=\"https:\/\/biblius.jitbit.com\/helpdesk\/KB\/View\/40356158-procedure-en-cas-de-probleme-technique\">Procedure to follow in case of a technical issue.<\/a> You will find it in the Knowledge base.<\/p><p>This will allow you:<\/p><ul><li>to know the main technical issues already reported;<\/li><li>verify which elements may be causing the issue;<\/li><li>follow the decision tree to troubleshoot your problem or contact the correct person for help.<\/li><li style=\"list-style-type: none;\">\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ab33e96 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ab33e96\" data-element_type=\"section\" data-e-type=\"section\" 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action='\/en\/wp-json\/wp\/v2\/pages\/1562#gf_6' data-formid='6' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_6' class='gform_fields top_label form_sublabel_below description_above validation_below'><li id=\"field_6_1\" class=\"gfield gfield--type-text gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_6_1'>Your name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_6_1' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_6_2\" class=\"gfield gfield--type-email gf_right_half gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_6_2'>Your e-mail address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_2' id='input_6_2' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_6_24\" class=\"gfield gfield--type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_6_24'>Your profession<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_24' id='input_6_24' class='medium gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Librarian' >Librarian<\/option><option value='Documentation Technician' >Documentation Technician<\/option><option value='Pedagogical advisor' >Pedagogical advisor<\/option><option value='Other' >Other<\/option><\/select><\/div><\/li><li id=\"field_6_8\" class=\"gfield gfield--type-email gf_right_half field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_6_8'>E-mail address of the user experiencing the issue (e.g., student, teacher)<\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_8' id='input_6_8' type='email' value='' class='medium'     aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_6_22\" class=\"gfield gfield--type-text field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_6_22'>Name of the institution with which the user experiencing the issue is associated (e.g., school, adult education centre, administrative centre)<\/label><div class='ginput_container ginput_container_text'><input name='input_22' id='input_6_22' type='text' value='' class='medium'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_6_26\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--width-full field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >At which moment does the problem occur for the user?<\/label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_6_26'><li class='gchoice gchoice_6_26_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_26.1' type='checkbox'  value='Before accessing Biblius, directly at the moment of connection'  id='choice_6_26_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_6_26_1' id='label_6_26_1' class='gform-field-label gform-field-label--type-inline'>Before accessing Biblius, directly at the moment of connection<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_6_26_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_26.2' type='checkbox'  value='Once connected to Biblius'  id='choice_6_26_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_6_26_2' id='label_6_26_2' class='gform-field-label gform-field-label--type-inline'>Once connected to Biblius<\/label>\n\t\t\t\t\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_6_12\" class=\"gfield gfield--type-textarea field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_6_12'>If the issue concerns a specific book, please provide the title, author, ISBN and purchase date.<\/label><div class='gfield_description' id='gfield_description_6_12'>Please use one form per book with an issue.<\/div><div class='ginput_container ginput_container_textarea'><textarea name='input_12' id='input_6_12' class='textarea medium'  aria-describedby=\"gfield_description_6_12\"    aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_6_5\" class=\"gfield gfield--type-textarea gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_6_5'>Description of issue<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_6_5'>Please be as specific as possible; include the error message if there is one.\n\n If the issue occurs before you are able to access the Biblius catalogue or concerns a group or groups of students, this means the issue is related to authentication and the Moza\u00efk portal. In that case, you will need to contact the IT department in your setting, who will contact GRICS technical support if need be.<\/div><div class='ginput_container ginput_container_textarea'><textarea name='input_5' id='input_6_5' class='textarea large'  aria-describedby=\"gfield_description_6_5\"   aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_6_6\" class=\"gfield gfield--type-fileupload join_file field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='gform_browse_button_6_6'>If possible, attach screen captures that show the issue experienced, including the URL in the address bar at the top of the page.<\/label><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_6_6' data-settings='{&quot;runtimes&quot;:&quot;html5,flash,html4&quot;,&quot;browse_button&quot;:&quot;gform_browse_button_6_6&quot;,&quot;container&quot;:&quot;gform_multifile_upload_6_6&quot;,&quot;drop_element&quot;:&quot;gform_drag_drop_area_6_6&quot;,&quot;filelist&quot;:&quot;gform_preview_6_6&quot;,&quot;unique_names&quot;:true,&quot;file_data_name&quot;:&quot;file&quot;,&quot;url&quot;:&quot;https:\\\/\\\/projetbiblius.ca\\\/?gf_page=12156289bc747cd&quot;,&quot;flash_swf_url&quot;:&quot;https:\\\/\\\/projetbiblius.ca\\\/wp-includes\\\/js\\\/plupload\\\/plupload.flash.swf&quot;,&quot;silverlight_xap_url&quot;:&quot;https:\\\/\\\/projetbiblius.ca\\\/wp-includes\\\/js\\\/plupload\\\/plupload.silverlight.xap&quot;,&quot;filters&quot;:{&quot;mime_types&quot;:[{&quot;title&quot;:&quot;Allowed 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gform-theme-field-control'>\n\t\t\t\t\t\t\t\t\t\t\t<span class='gform_drop_instructions'>Drop files here or <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<button type='button' id='gform_browse_button_6_6' class='button gform_button_select_files gform-theme-button gform-theme-button--control' aria-describedby=\"gfield_upload_rules_6_6\"  >Select files<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_6_6'>Max. file size: 64 MB.<\/span><ul class='validation_message--hidden-on-empty gform-ul-reset' id='gform_multifile_messages_6_6'><\/ul> <div id='gform_preview_6_6' class='ginput_preview_list'><\/div><\/div><\/li><li id=\"field_6_18\" class=\"gfield gfield--type-select field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_6_18'>Does the issue occur while on the school\u2019s Internet connection or the user\u2019s personal connection?<\/label><div class='ginput_container ginput_container_select'><select name='input_18' id='input_6_18' class='medium gfield_select'     aria-invalid=\"false\" ><option value='School\u2019s Internet connection' >School\u2019s Internet connection<\/option><option value='Home Internet connection or other network external to the school' >Home Internet connection or other network external to the school<\/option><option value='Both' >Both<\/option><\/select><\/div><\/li><li id=\"field_6_14\" class=\"gfield gfield--type-text field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_6_14'>Which device is used for reading?<\/label><div class='gfield_description' id='gfield_description_6_14'>Please specify the model of the device, as well as the operating system used if possible (example: iPhone 8s IOS, Windows 98 computer, Samsung Android tablet).<\/div><div class='ginput_container ginput_container_text'><input name='input_14' id='input_6_14' type='text' value='' class='medium'  aria-describedby=\"gfield_description_6_14\"    aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_6_20\" class=\"gfield gfield--type-radio gfield--type-choice field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Which browser is being used?<\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_6_20'>\n\t\t\t<li class='gchoice gchoice_6_20_0'>\n\t\t\t\t<input name='input_20' type='radio' value='Google Chrome (RECOMMANDED)'  id='choice_6_20_0'    \/>\n\t\t\t\t<label for='choice_6_20_0' id='label_6_20_0' class='gform-field-label gform-field-label--type-inline'>Google Chrome (RECOMMANDED)<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_6_20_1'>\n\t\t\t\t<input name='input_20' type='radio' value='Internet Explorer'  id='choice_6_20_1'    \/>\n\t\t\t\t<label for='choice_6_20_1' id='label_6_20_1' class='gform-field-label gform-field-label--type-inline'>Internet Explorer<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_6_20_2'>\n\t\t\t\t<input name='input_20' type='radio' value='Microsoft Edge'  id='choice_6_20_2'    \/>\n\t\t\t\t<label for='choice_6_20_2' id='label_6_20_2' class='gform-field-label gform-field-label--type-inline'>Microsoft Edge<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_6_20_3'>\n\t\t\t\t<input name='input_20' type='radio' value='Mozilla Firefox'  id='choice_6_20_3'    \/>\n\t\t\t\t<label for='choice_6_20_3' id='label_6_20_3' class='gform-field-label gform-field-label--type-inline'>Mozilla Firefox<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_6_20_4'>\n\t\t\t\t<input name='input_20' type='radio' value='Safari'  id='choice_6_20_4'    \/>\n\t\t\t\t<label for='choice_6_20_4' id='label_6_20_4' 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BEFORE COMPLETING THIS FORM Please read the Procedure to follow in case of a technical issue. You will find it in the Knowledge base. 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