Technical issue reporting form

Technical issue?

BEFORE COMPLETING THIS FORM

Please read the Procedure to follow in case of a technical issue. You will find it in the Knowledge base.

This will allow you:

to know the main technical issues already reported;
verify which elements may be causing the issue;
follow the decision tree to troubleshoot your problem or contact the correct person for help.

Your name*
Your e-mail address*
Your profession*
E-mail address of the user experiencing the issue (e.g., student, teacher)
Name of the institution with which the user experiencing the issue is associated (e.g., school, adult education centre, administrative centre)
At which moment does the problem occur for the user?
- Before accessing Biblius, directly at the moment of connection
- Once connected to Biblius
If the issue concerns a specific book, please provide the title, author, ISBN and purchase date.
Please use one form per book with an issue.
Description of issue*
Please be as specific as possible; include the error message if there is one. If the issue occurs before you are able to access the Biblius catalogue or concerns a group or groups of students, this means the issue is related to authentication and the Mozaïk portal. In that case, you will need to contact the IT department in your setting, who will contact GRICS technical support if need be.
If possible, attach screen captures that show the issue experienced, including the URL in the address bar at the top of the page.
Drop files here or

Max. file size: 64 MB.
Does the issue occur while on the school’s Internet connection or the user’s personal connection?
Which device is used for reading?
Please specify the model of the device, as well as the operating system used if possible (example: iPhone 8s IOS, Windows 98 computer, Samsung Android tablet).
Which browser is being used?
- Google Chrome (RECOMMANDED)
- Internet Explorer
- Microsoft Edge
- Mozilla Firefox
- Safari
CAPTCHA