Technical issue reporting form

Technical issue?


Please read the Procedure to follow in case of a technical issue. You will find it in the Knowledge base.

This will allow you:

  • to know the main technical issues already reported;
  • verify which elements may be causing the issue;
  • follow the decision tree to troubleshoot your problem or contact the correct person for help.
  • Please use one form per book with an issue.
  • Please be as specific as possible; include the error message if there is one. If the issue occurs before you are able to access the Biblius catalogue or concerns a group or groups of students, this means the issue is related to authentication and the Mozaïk portal. In that case, you will need to contact the IT department in your setting, who will contact GRICS technical support if need be.
  • Drop files here or
    Max. file size: 64 MB.
    • Please specify the model of the device, as well as the operating system used if possible (example: iPhone 8s IOS, Windows 98 computer, Samsung Android tablet).